Important Information Applicable During Your Stay

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• For guests staying in the Gold, Spa & Rush Towers, room cleaning can be requested in advance. However, it's important to note that fulfilling this request is subject to availability and cannot be guaranteed.
• Guests staying in the Carson Tower for four nights or more will automatically receive room cleaning services on the fourth day. Those staying less than four nights are not eligible for room cleaning services.
• To request replacement or additional room amenities such as towels, soaps, and toiletries, please send a text message with the keyword "ITEM" to 702-500-1606. Alternatively, you can press the "Housekeeping" key on the phone located in your guestroom.

• Room assignment preferences are first come, first serve unless preference guarantee package purchased. 
• If you have specific room request, it may delay your check in experience. 
• Due to our physical location in the heart of Downtown Las Vegas, some rooms might experience exterior noise from outside the hotel. 

Upgrade options might be available for rooms that are known to experience less noise and offer enhanced amenities. 

Hotel registration starts at 3 pm daily. Early registration is available for an additional one-time fee based on room availability. The cost ranges from $15 to $50 based on the time of registration before 3 pm. 

If you have specific room request, it may delay your check in experience. 

• Gold Tower Front Desk
  • Open 24/7
• Gold Tower VIP 
  • Open daily from 8am to 8pm
• Rush Tower Front Desk
  •  Closed

• Guest are encouraged to upgrade into rooms/suites that offers built-in refrigerators and coffee makers to guarantee your request. Please visit the upgrade page to view room/suite options that offer these amenities.
• Our in-room refrigerators DO NOT come with a freezer unit.  We do not offer freezer units on property.
• Rooms that have coffee makers come with one Keurig coffee maker and 4 coffee PODS of different varieties. Additional PODS may be ordered upon request at an additional charge.  
• Microwaves or cooking devices are not available or permitted in any rooms.

• Check out is promptly at 11am. You may request a late check out if available for an additional charge. 
• Luggage storage is available at the bell desk. 
• Your receipt will be emailed to the email address listed on your reservation on the morning of your departure.
• Physical visitation to the front desk for check out is not required. 

 Luggage delivery and pick up is available at any time throughout your stay. 

• For safety purposes, guests are not permitted to operate bell desk luggage carts.